More FAQs

What is my PIN?

Your PIN provides online access to your library card account and to digital services and apps (ex. downloadable eBooks and audiobooks). If you have forgotten your PIN, more detailed help can be found by following this link: Use/Change My Pin

I can’t find my library card.  Can I still check out items?

You may use a valid photo ID to check out. However, if your card is lost or stolen, the library should be notified as soon as possible by phone at 309-473-2313 or in person.  Cardholders are responsible for all materials checked out on the card until the card is reported lost or stolen. Once a card is reported lost or stolen, the card and account is blocked immediately so that no one can use it. The library charges a fee of $2.00 to replace a lost card.

Does the library have a fax machine for public use?

The library uses eFax to send and receive faxes.  See a staff member at the front desk for assistance. The library’s fax number is 309-473-9253.

• $2 to send up to 4 pages (50 cents per page after 4 pages)
• 15 cents per page to receive a fax

Does the library have a scanner for public use?

Yes, the library has a scanner for public use.  It is a component of the printer located by the main two patron computers.

Does the library accept credit/debit cards?

No, the library does not accept credit or debit cards.  We will accept cash or local personal checks.